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Health & Safety Plan

Health & Safety Plan

Our main priority is the welfare of our guests and staff and therefore we will strictly follow the recommendations of the World Health Organization, local health authorities (DGS) and from the Tourism national bureau.

Tróia Design Hotel has been certificated with the “Clean & Safe” stamp.

We want to assure you that we provide a safe and relaxing environment and that we are prepared to deal with the actual circumstances.

Following the release of some of the measures previously implemented, we continue to prioritize the safety of our guests by keeping the following:

  • Cleaning and room ventilation, sanitizing of contact zones (surfaces and objects);
  • Sanitizer dispenser in several hotel areas and available personal protection available for purchase.
  • The safety measures were extended to the hotel “back of house” and all staff follows a hygiene and safety protocol.

 

Check in / Check Out

  • Personalized service, only one customer / couple per receptionist
  • Contact areas of guests and employees are disinfected every 30 min

 

Housekeeping

  • Rooms and common areas are ventilated daily
  • Frequent cleaning of surfaces that are used more often such as TV controls, door handles, handles, handrails, switches, faucets, minibars, dryers, Nespresso machine and others.

 

Housekeeping / Public Areas

  • Increase of cleaning frequency (touch surfaces to be cleaned minimum 6x per day; floors 2x per day, sanitary facilities 3x per day)
  • Disinfectant gel dispensers will be available at several entry and exit points, floors, outlets and common areas.

 

Restaurants /Bar

  • The gastronomic offer according to new safety standards
  • Breakfast - assisted and served buffet service will be served until 11:00 am, according to the occupancy, pre reservation mandatory.

 

Kids Club

  • Under prior reservation

 

SPA

  • Personalized service, only one customer / couple per receptionist
  • Massages - Up Advance Booking - SMS or Email Confirmations
  • Dress code from the bedroom to minimize the use of changing rooms

 

Gym/ Fitness Room

  • Available products to disinfect the equipment before and after usage.

 

Outdoor Pool

  • Additional monitoring system of water quality levels with systematic analyses.
  • Accès gratuit à

  • Bouteille d'eau minérale à l'arrivée dans la chambre
  • Accès gratuit à la piscine intérieure, au hammam, au sauna et à la salle de sport
  • Une place de stationnement

Très copieux, produits frais, très bons gâteaux "maison", viennoiseries variées et croustillantes.

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